|"Is there anything I can do to help?"
||[Sep. 7th, 2006|11:55 pm]
So, it turns out I WILL be getting my card by DHL. Of course, it'll still take a while.
It's weird. There's something that both is and isn't bothering me, right at the same time - the fact that I'm working under my legal name. I could go into it, but it wouldn't be any clearer.
Anyway, I'm letting myself be myself more these days in work. We were just talking in the canteen, and I actually started saying what was on my mind. It was good. We were mainly talking about the Airbus 380 test. Apparently it can hold 800 passengers, so they did a fully loaded test - all full of airbus employees. So I just pointed out that they either must have been very confident or very stupid, or maybe facing layoffs because if that plane crashed, they'd be down 800 employees. In other words, I'm saying what I'm thinking again, and I used the coffee dock for the first time. You may say "meh", but it means that I'm just settling in more.
Also on the way back from lunch, Ulf mentioned that there were still hangups about my computer account, that IT were blaming HR and HR were blaming IT. I just said "Wouldn't you just love to get them into the same room with the aid of cattleprods?". Ulf's reply was something like "It's a good idea, but it's outdated. HR might be in... Poland (obviously picking off the top of his head) while IT might be in France." My answer was "more cattleprods".
Actually, funny thing. Yesterday we were talking about broadband at lunch, and how Ireland's dragging its heels, and how one guy was on a blocked number, so Eircom wouldn't serve it to him. Ulf just mentioned how to harass them in a nice way. "Just ring them every day and ask what the situation is. Most importantly ask 'Is there anything I can do to help?'." It struck me as one of those beautifully loaded terms to use. This afternoon, I heard him talking to some people on the phone about my account, and I just heard the words "Is there anything I can do to help?". I just smiled and continued working. :) Ten minutes later, Ulf came down, told me that the story was basically Pain, but the short of it was that I should have my account tomorrow.
This will now be my new phrase for dealing with customer servants. It just shows that you're not blaming them, but that you want the problem sorted, and can be said with tones that say many more words than just "Is there anything I can do to help?"